Over Refund On The Tax-Only Adjustment

(Doc ID 1472335.1)

Last updated on NOVEMBER 08, 2015

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

We see over refund on the tax_only adjustment.

The scenario:
1) On 4/1, Monthly cycle fee from 4/1 – 5/1 is $32.48 = $30 + 8.25% tax = $30 + $2.48
2) On 4/1, run bill_now.
3) On 4/1, do 100% tax only adjustment. Adjustment total is ($2.48).
4) On 4/1, cancel the cycle fee. Expect cycle fee credit of ($30) but no tax. However, we are seeing ($32.48) = ($30) + ($2.48) tax.

This is causing over refund of the original charge, which is contradicting to our original understanding.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms