Event Information Not Getting Loaded For 75K Events In Customer Center (Doc ID 1473476.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

We are not able to view the event inforrmation for an item when there are 75K events on the bill for a customer in Customer Center.
We increased the JVM heap size to -Xms1024m -Xmx1536m before launch, but the problem still exists.

The following error is shown in javaPCM.log:

 

Cause

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