My Oracle Support Banner

Event Information Not Getting Loaded For 75K Events In Customer Center (Doc ID 1473476.1)

Last updated on APRIL 06, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

We are not able to view the event information for an item when there are 75K events on the bill for a customer in Customer Center.
We increased the JVM heap size to -Xms1024m -Xmx1536m before launch, but the problem still exists.

The following error is shown in javaPCM.log:

Error 06/14/12 12:16:47:0344 PM ( 1339694207344 )  T:AWT-EventQueue-0 CustomerCenter PAREventSearchPageBeanImpl 1:L22J0CS1:CustomerCenter:0:AWT-EventQueue-0:947:1339694173:0
    null
java.lang.NullPointerException
    at java.util.Hashtable.put(Hashtable.java:394)
    at com.portal.pcm.FList.set(Unknown Source)
    at com.portal.app.ccare.comp.PAREventSearchPageBeanImpl.startEventResultsSearchForCC(PAREventSearchPageBeanImpl.java:621)
    at com.portal.app.cc.PARItemDetailsPage.updateEventSearchTable(PARItemDetailsPage.java:1352)
    at com.portal.app.cc.PARItemDetailsPage.updateItemDetailsPage(PARItemDetailsPage.java:1502)
    at com.portal.app.cc.PARItemDetailsPage.setModelHandle(PARItemDetailsPage.java:887)
    at com.portal.app.cc.PARItemDetailsPage.initItemDetailsPage(PARItemDetailsPage.java:700)
    at com.portal.app.cc.PBillDetailsPage.switchToItemDetailsPage(PBillDetailsPage.java:3060)
    at com.portal.app.cc.PBillDetailsPage.valueChanged(PBillDetailsPage.java:3030)
    at javax.swing.DefaultListSelectionModel.fireValueChanged(DefaultListSelectionModel.java:167)
    at javax.swing.DefaultListSelectionModel.fireValueChanged(DefaultListSelectionModel.java:137)
    at javax.swing.DefaultListSelectionModel.setValueIsAdjusting(DefaultListSelectionModel.java:668)
    at javax.swing.plaf.basic.BasicTableUI$Handler.setValueIsAdjusting(BasicTableUI.java:923)
    at javax.swing.plaf.basic.BasicTableUI$Handler.mouseReleased(BasicTableUI.java:1136)
    at java.awt.AWTEventMulticaster.mouseReleased(AWTEventMulticaster.java:273)
    at java.awt.AWTEventMulticaster.mouseReleased(AWTEventMulticaster.java:272)
    at java.awt.Component.processMouseEvent(Component.java:6288)
    at javax.swing.JComponent.processMouseEvent(JComponent.java:3267)
    at java.awt.Component.processEvent(Component.java:6053)
    at java.awt.Container.processEvent(Container.java:2041)
    at java.awt.Component.dispatchEventImpl(Component.java:4651)
    at java.awt.Container.dispatchEventImpl(Container.java:2099)
    at java.awt.Component.dispatchEvent(Component.java:4481)
    at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4577)
    at java.awt.LightweightDispatcher.processMouseEvent(Container.java:4238)
    at java.awt.LightweightDispatcher.dispatchEvent(Container.java:4168)
    at java.awt.Container.dispatchEventImpl(Container.java:2085)
    at java.awt.Window.dispatchEventImpl(Window.java:2478)
    at java.awt.Component.dispatchEvent(Component.java:4481)
    at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:643)
    at java.awt.EventQueue.access$000(EventQueue.java:84)
    at java.awt.EventQueue$1.run(EventQueue.java:602)
    at java.awt.EventQueue$1.run(EventQueue.java:600)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlContext.java:87)
    at java.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlContext.java:98)
    at java.awt.EventQueue$2.run(EventQueue.java:616)
    at java.awt.EventQueue$2.run(EventQueue.java:614)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlContext.java:87)
    at java.awt.EventQueue.dispatchEvent(EventQueue.java:613)
    at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:269)
    at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:184)
    at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:174)
    at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:169)
    at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:161)
    at java.awt.EventDispatchThread.run(EventDispatchThread.java:122

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.