Loading and saving pages in OC or RDC is Very Slow (Doc ID 1474264.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Clinical Remote Data Capture Option - Version 4.5.3 and later
Information in this document applies to any platform.

Symptoms

 

You are using RDC Onsite or OC and observe that loading and saving pages is increasingly slow. The problem is especially troublesome in RDC Onsite after logging in, loading up new or existing forms in data entry and upon saving. Occurs across multiple users, multiple studies, multiple sites. Since the problem has been increasing some users are not able to enter data. Network performance has been analyzed and no problems are apparent.

Cause

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