The underlying connection was closed when syncing with CIS or trying to return codes from Central Coding.
Last updated on FEBRUARY 12, 2018
Applies to:Oracle Health Sciences InForm Adapter - Version 1.2 and later
Information in this document applies to any platform.
From Central Coding:
The underlying connection was closed: Unable to connect to the remote server when trying to return codes to InForm from Central Coding (There was a problem trying to retrieve transactions from the InForm Adapter, or trying to create a sync connection in CIS 4.5 (in CIS the error will be in the event log. The UI will just say: There was a problem trying to retrieve mappings for trial: <trial name>)
There was a problem trying to retrieve transactions from the InForm Adapter
A General Error Occured --> The underlying connection was closed: Unable to connect to the remote server.
Another symptom is that the CIS transaction summary page shows the total transactions as "UNKNOWN".
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