The underlying connection was closed when syncing with CIS or trying to return codes from Central Coding. (Doc ID 1474810.1)

Last updated on JUNE 05, 2014

Applies to:

Oracle Health Sciences InForm Adapter - Version 1.2 and later
Information in this document applies to any platform.

Symptoms

From Central Coding:
The underlying connection was closed: Unable to connect to the remote server when trying to return codes to InForm from Central Coding (There was a problem trying to retrieve transactions from the InForm Adapter, or trying to create a sync connection in CIS 4.5 (in CIS the error will be in the event log.  The UI will just say: There was a problem trying to retrieve mappings for trial: <trial name>)

From CIS:
There was a problem trying to retrieve transactions from the InForm Adapter
A General Error Occured --> The underlying connection was closed: Unable to connect to the remote server.

Another symptom is that the CIS transaction summary page shows the total transactions as "UNKNOWN".

Cause

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