JMS Messages Lost In OSM Cluster With "ClusterMessageHandlerBean:? - Failed to process cluster request for order ID" Error

(Doc ID 1475371.1)

Last updated on AUGUST 01, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.0.3 to 7.2.0 [Release 7.0.0 to 7.2]
Information in this document applies to any platform.
***Checked for relevance on 06-June-2014***

Goal

On : 7.0.3 version, Clustering

JMS queue problem in clustered environment

In a production system, one of the integrations uses a JMS queue. JMS Filestores are used. The queue is updated through XML over JMS from WebMethods.
Around 30% of the times, messages get lost. The problem occurs only when system is operating as a cluster. In a single node installation, no problems appear at all.
Every time a message is lost, this message appears in the log:

Solution

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