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Problem with loss of workgroup calendar configuration. (Doc ID 1475517.1)

Last updated on JULY 26, 2018

Applies to:

Oracle Communications Order and Service Management - Version 7.0.3 to 7.0.3 [Release 7.0.0]
Oracle Communications Design Studio - Version 3.1.4 to 3.1.4 [Release 3.1.0]
Information in this document applies to any platform.

Symptoms

 We are facing an issue with our Workgroup configuration in OSM 7. Every time after the deployment, the calendar configuration (that was made in OSM Admin) is lost. As a result, we have to redo the same configuration again.
 
 
 
  The issue can be reproduced using following steps:
 
  1. Use DS 3.1.4 GA. Deploy the cartridge on 7.0.3.850.
  2. Launch OSM Admin, and generate calendar for the cartridge roles (
  workgroups). Check table om_workgroups. Create Schedule Exception - check
  table OM_SCHEDULE_EXCEPTION
  3. Do a deployment of the cartridge again using DS.
  4. Check OSM Admin after deployment. Refresh cache and check Calendar. The
  calendar configuration are lost.
  Check table  om_workgroups - schedule_id = -1 for the workgroup which had a
  calendar generated before re-deployment of the cartridge.
 
  and OM_SCHEDULE_EXCEPTION - All entries for a workgroup are removed.

Cause

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In this Document
Symptoms
Cause
Solution

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