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Context Zones Not Displaying/Expanding (Doc ID 1475963.1)

Last updated on JUNE 01, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Symptoms

On : 2.3.1 version

ACTUAL BEHAVIOR
---------------
Control Central current context zone does not display after applying patch for Bug 11937116.

EXPECTED BEHAVIOR
-----------------------
Current context zone should display with person details in Control Central (Account information tab) page.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Control Central in a CCB Environment
2. Search for an account
3. Notice that Current Context Zone in Account Information tab is broken.

Cause

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In this Document
Symptoms
Cause
Solution
References

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