My Oracle Support Banner

Context Zones Not Displaying/Expanding (Doc ID 1475963.1)

Last updated on MARCH 23, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Symptoms

**Disclaimer:** This KM article may include the following abbreviations:

CCB/CC&B - Oracle Utilities Customer Care and Billing

On : 2.3.1 version

ACTUAL BEHAVIOR
---------------
Control Central current context zone does not display after applying patch for Bug 11937116.

EXPECTED BEHAVIOR
-----------------------
Current context zone should display with person details in Control Central (Account information tab) page.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Control Central in a CCB Environment
2. Search for an account
3. Notice that Current Context Zone in Account Information tab is broken.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.