Context Zones Not Displaying/Expanding

(Doc ID 1475963.1)

Last updated on SEPTEMBER 25, 2012

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.


On : 2.3.1 version

Control Central current context zone does not display after applying patch for Bug 11937116.

Current context zone should display with person details in Control Central (Account information tab) page.

The issue can be reproduced at will with the following steps:
1. Go to Control Central in a CCB Environment
2. Search for an account
3. Notice that Current Context Zone in Account Information tab is broken.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms