Fields Overlap In 4.6.5 PDRs (Doc ID 1476755.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Clinical - Version 4.6.5 and later
Information in this document applies to any platform.

Symptoms

You are attempting to generate Patient Data Reports (PDR's) after recently upgrading from 4.5.2 to 4.6.5.
 
The problem is when you scan the output of the .pdf files you find that it contains all of the data but the characters from the data labels overlap the data fields. They are also displayed in an incorrect font.
Using the Adobe Reader to determine the embedded fonts, you can see that the wrong fonts have been substituted into the report.

Within Adobe Reader: File > Properties > Fonts (tab)
There should be a long list of embedded or subset fonts, Instead Adobe Sans mm has been substituted.

ERROR MESSAGES: NA

OCCURRENCE PATTERNS: This is found in all PDR's which were generated for the 4.6.5 instance. In all PDR’s which were generated in the 4.5.2 instance the correct fonts are found embedded.

Cause

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