'Error Failed to Get Connection from DBConnectionFactory' When Accessing PFT, FTP, or ALM Screens

(Doc ID 1476946.1)

Last updated on APRIL 24, 2017

Applies to:

Oracle Financial Services Funds Transfer Pricing - Version 5.2 and later
Oracle Financial Services Analytical Applications Infrastructure - Version 7.2 and later
Oracle Financial Services Asset Liability Management - Version 5.2 and later
Oracle Financial Services Profitability Management - Version 5.2 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications (OFSAA)

Symptoms

In Oracle Financial Services Funds Transfer Pricing (FTP), Profitability Management (PFT), or Asset Liability Management (ALM), you get errors when going to the different screens in the user interface.  For example, in Funds Transfer Pricing, you get the following error when clicking on Assumption Specification > Transfer Pricing Rules:

Error while loading the page

You may also see the following errors in other screens:

Ext Call to get records per page to display for User Id: <User>: infodom: <infodom> is failing.

and

java.lang.NullPointerException

If you check the console or nohup.out file where Tomcat / Weblogic / Websphere was started, you see the following error message:

DEBUG - Executing action method = onFTPPagination
java.lang.Exception: Common Search : Error failed to get connection from DBConnectionFactory infodom:<Infodom>
    at com.ofs.reveleus.common.summary.common.DBManager.getConnection(DBManager.java:50)
    at com.ofs.reveleus.common.summary.common.DBManager.executeQuery(DBManager.java:72)
    at com.ofs.reveleus.common.summary.action.RedirectAction.doValidate(RedirectAction.java:411)
    at sun.reflect.GeneratedMethodAccessor155.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
    at java.lang.reflect.Method.invoke(Method.java:600)

You may also see the DBConnectionFactory error in the application specific log files located in the Tomcat / Weblogic / Websphere OFSAA log directory.

These errors prevent you from doing any setup in the Financial Services Applications.

Cause

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