When Adding or Getting Attachments Using Process Extensions, Receive error 'RepositoryException: The preferred file server : <> for user : ifsuser is down' due to Incorrect Credentials in agile.properties

(Doc ID 1477009.1)

Last updated on APRIL 17, 2018

Applies to:

Oracle Agile PLM Framework - Version to [Release to 9.3.2]
Information in this document applies to any platform.


 When executing a Process Extension that creates or retrieves attachments, the operation fails with an error is logged in the history or event subscriber monitor:

com.agile.webfs.components.common.RepositoryException: The preferred file server : <URL> for user : ifsuser is down. Please contact the system administrator



 Recent deployment, or changes made to the internal ifsuser password


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms