Unable to logon with MetaSolv Solution client; "Cannot establish connection to database. Please contact your System Administrator."

(Doc ID 1477197.1)

Last updated on MAY 29, 2018

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.0 and later
Information in this document applies to any platform.
***********Checked for relevance on 1-Aug-2016***********

Symptoms

Users are unable to logon with the MetaSolv Solution client. The following errors display after entering the User ID and Password in the Logon to Oracle Communications MetaSolv Solution window.


Error 1 text

 

Cause

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