Cannot remove a Priority code on CLRs, Receive data related Error message: Value Null for Category PRIORITY is invalid as reference in User Data Column. (Doc ID 1477668.1)

Last updated on JULY 30, 2012

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 to 6.2.1 [Release 6.0.15 to 6.2.0]
Information in this document applies to any platform.

Symptoms

 When the customer select's a value from the dropdown, tabs away from the field, does not update the record and wants to remove the selection, they are  unable to do so. This has nothing to do with referential integrity. What is missing is functionality that allows the customer to change their mind and undo a value that they have put in. Especially for optional user data fields, the customer should be able to change their mind before the data is saved and the application should provide a means to do that. 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms