State Does Not See the Updated Forms Even Though from Tracker All Went Successfully (Doc ID 1477716.1)

Last updated on AUGUST 05, 2015

Applies to:

Oracle Insurance Compliance Forms Tracker - Version 6.8 to 6.8 [Release 6.0]
Information in this document applies to any platform.

Symptoms

User submitted a filing and got an Objection Letter for the DOI for missing documents. The user sent an Objection Response with 22 revised items having 44 attachments (22 forms and 22 marked up forms). But State Reviewer is saying they are not seeing any of the documents in the Response. At Tracker end, the submission looks successful with all 44 attachments (that includes the marked up forms). This happens to few items in the submission or to all and happens randomly.

Cause

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