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RTLog Generated Incorrectly For Return Transactions Containing Manual Discount Items (Doc ID 1477971.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Retail Point-of-Service - Version 13.3.3 and later
Information in this document applies to any platform.

Symptoms

When processing a return transaction from Oracle Retail Point of Service  (ORPOS) , RTLOG fails in Retail Sales Audit (ReSA) with a 'Discount Reason Code missing' error .

Steps To Reproduce:

  1. Complete a sale with manual transaction discount applied to item with reason code "Senior Citizen".
  2. Complete a return with receipt for transaction in step 1.
  3. RTLog is generated without the reason code for the return transaction.
  4. Load above RTLog in ReSA , error "DISC_REASON_REQ" is found in SA_ERROR.

Cause

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In this Document
Symptoms
Cause
Solution
References


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