System Loses Reference To Original Rate (Doc ID 1479229.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

System loses its reference to the original cycle rate if a product is cancelled after a price change, this is causing inaccurate reverse cycle charges.

Scenario:
1.  Purchase a deal with a product having a cycle forward arrears rate
2.  After some time, in the same actg cycle, change the price on the product, commit the change and restart the CM
3.  After some time, in the same actg cycle, cancel the deal.
4.  Run pin_bill_day as per normal procedures.

In this situation, system can lose reference to the original rate object after the pricing change.
It then attempts to apply the new rate, causing inaccurate reverse cycle charges.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms