Select Multiple Contacts to Add to PSR at Once (Doc ID 1479325.1)

Last updated on JUNE 21, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

When creating a PSR for an existing customer, each contact added to the PSR must be selected individually. The process must be repeated if multiple contacts exist and are required to be added.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Service Request > Add New > Select Existing > Acct # 124840
2. Select Contacts tab.
3. Right click and select 'Select Customer Contacts'
4. Multi-select of Customer Contacts is not supported.

Changes

 

Cause

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