Primavera Portfolio Management Not Sending Email Alerts

(Doc ID 1480020.1)

Last updated on MAY 02, 2016

Applies to:

Primavera Portfolio Management - Version 8.0SP1 and later
Information in this document applies to any platform.

Symptoms

Alerts and "Send Page" options are not sending emails to the recipients. Instead, the email is held within the C:\Inetpub\mailroot\Pickup folder
When Alerts are triggered or the "Send Page" option is selected, and email should be sent to the recipients at that time.

Cause

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