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MWM Requires a Manual Cancellation of a Dispatched Activity And Does Not Support Automatic Cancellation (Doc ID 1480276.1)

Last updated on MARCH 26, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0 and later
Information in this document applies to any platform.


How do you configure the system to automatically cancel an activity that has been dispatched to a mobile device? When the host system sends a cancellation, is it possible for Oracle Utilities Mobile Workforce Management (MWM) to cancel that activity in MWM, regardless of whether the activity is residing on the mobile device in a "dispatched" status or not? Currently, the system is not processing this cancellation if the activity is dispatched and requires a manual cancellation in MWM.


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