Deleted Activity In MWM Is Not Cancelled In CC&B (Doc ID 1480942.1)

Last updated on AUGUST 06, 2012

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0 to 2.1.0.2 [Release 2.1]
Information in this document applies to any platform.

Symptoms

A deleted Activity in MWM is not Canceled in CC&B. A Field Activity that is created in CC&B, passed to MWM, and deleted in MWM is not canceled in CC&B. The CC&B Field Activity remains in a Pending status.

FWPIP does not receive a transaction when the MWM Field Activity is deleted. Further, an error occurs in the FWPIP when the deleted MWM Field Activity is then canceled in CC&B.

Cause

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