FAs Created With Life Support Choosen Are Failing Create In MWM Due To Incorrectly Mapped Life Support Value (M2_LIFE_SUPPORT_FLG) (Doc ID 1482056.1)

Last updated on SEPTEMBER 07, 2012

Applies to:

Oracle Process Integration Pack for Oracle Utilities Field Work - Version 3.1 and later
Oracle Utilities Mobile Workforce Management - Version 2.0 to 2.1.0 [Release 2.0 to 2.1]
Information in this document applies to any platform.

Symptoms

Life Support value is mapped incorrectly for the data sent to MWM for any FA created. When the Premise or Personnel Life supported is selected in CCB with a description, PIP is reading the Life Support description value and sending to MWM the same description, but MWM is expecting a boolean value. Due to this any FA's created with the Life Support flag as "Y" is failing in MWM with the following error. This is on MWMv2 and CCB 2.3.1

ERROR

-----------------------

<ResponseStatus>F</ResponseStatus>
<ResponseCode>1016</ResponseCode>
<ResponseText>Unexpected error during request processing. (Server Message) Category: 11001 Number: 1850 Call Sequence: Program Name: ServiceBeanSessionHelper$1$1 Text: Input request field Life Support has an invalid value. Invalid Lookup value Gas Essential. Valid value are for field M2_LIFE_SUPPORT_FLG (e.g. Y N ...). Description: Table: null Field: null</ResponseText>

Cause

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