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POS Client and Server Freeze When Items From The Same Department Are Scanned On Different Registers At The Same Time In A High Volume Store Environment (Doc ID 1484616.1)

Last updated on MAY 10, 2018

Applies to:

Oracle Retail Point-of-Service - Version 13.1 and later
Information in this document applies to any platform.

Symptoms

On Oracle Retail Point of Service(ORPOS), registers hang when items from the same department are scanned from different registers simultaneously.Processing heavy load sale transactions could cause POS Server to freeze. New POS clients can not be started until the POS server is bounced. This issue may occur in a high volume store environment which is difficult to reproduce at will.

 

Cause

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