When adding or getting an attachment in WebClient, receive error 'The Preferred File Server : Https://<host>/Filemgr/AttachmentServlet For User <> is down' due to missing SSL certificate in OAS

(Doc ID 1485066.1)

Last updated on JULY 29, 2015

Applies to:

Oracle Agile PLM Framework - Version 9.3.0.0 and later
Information in this document applies to any platform.

Symptoms

Error getting or adding attachments: The preferred file server : https://agile.abc.com/Filemgr/AttachmentServlet for user <...> is down.

Filemgr accessed over a IIS proxy with SSL enabled. SSL certificate self-signed.

Attachment operations succeed in JavaClient connecting directly to the application server (by-passing the proxy).


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to WebClient
2. Get or add attachment

Cause

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