Free Events Fail with Error "Failed to retrieve CCS_CASCADE with ACS customer ID X and Name 'xxxxxx', sqlcode 1403" when Multiple ACS Customers Are Configured (Doc ID 1485563.1)

Last updated on MARCH 27, 2015

Applies to:

Oracle Communications Network Charging and Control - Version 2.4.0 to 4.4.1 [Release 2.4 to 4.4]
Information in this document applies to any platform.

Symptoms

When working with multiple Advanced Calling Services (ACS) customers and configuring free named events for an ACS customer which is not the default one or for a newly created one, when these free events are being triggered (By the external network or an internal logic such as a Business Process Logic (BPL)), they fail with the following error message reported in the Service Logic Controller (SLC) in the slee_acs log file:

Changes

Recent addition of a new ACS customer to the Oracle Communications Network Charging and Control (OCNCC) deployment, or configuration of free events for a customer which is not the default one.

Cause

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