My Oracle Support Banner

Free Events Fail with Error "Failed to retrieve CCS_CASCADE with ACS customer ID X and Name 'xxxxxx', sqlcode 1403" when Multiple ACS Customers Are Configured (Doc ID 1485563.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Communications Network Charging and Control - Version 2.4.0 to 4.4.1 [Release 2.4 to 4.4]
Information in this document applies to any platform.

Symptoms

When working with multiple Advanced Calling Services (ACS) customers and configuring free named events for an ACS customer which is not the default one or for a newly created one, when these free events are being triggered (By the external network or an internal logic such as a Business Process Logic (BPL)), they fail with the following error message reported in the Service Logic Controller (SLC) in the slee_acs log file:

Changes

Recent addition of a new ACS customer to the Oracle Communications Network Charging and Control (OCNCC) deployment, or configuration of free events for a customer which is not the default one.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.