Messageserver Fails with 'Error, Unable to Connect to the Config Database' - Oracle Client Issue (Doc ID 1486387.1)

Last updated on MAY 18, 2017

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 7.2 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications (OFSAA)

Symptoms

In Oracle Financial Services Analytical Applications (OFSAA), when running agentstartup.sh from $FIC_DB_HOME/bin, the messageserver fails to start.  The following error is listed in the msg_trace_file.log in $FIC_DB_HOME/log:

FAILED: log_on()
CI18NProvider::CI18NProvider, Error, unable to connect to the config database
OCI_NO_DATA
Warning : Could not log off 0
CI18NProvider::CI18NProvider, Error, generic exception while trying to construct an instance of I18NProvider
ClsUSmsConnect::ClsUSmsConnect(), Error, a generic exception was caught while trying to initializing the class
Log Message here 1: Thu Aug 23 07:05:17 2012||INFO||ConnectToDatabase, trying to connect to the config DB with USERNAME = <config user>SID = <SID>
FAILED: log_on()
Log Message here 1: Thu Aug 23 07:05:17 2012||SEVERE||ConnectToDatabase: FatalError, could not connect to the DB server using
OCI_NO_DATA
Warning : Could not log off 0
Log Message here 1: Thu Aug 23 07:05:17 2012||SEVERE||Could not start Message Logger Server ...

As a result, OFSAA processes cannot be executed from the interface.

Cause

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