Post-Deferred Ticked State Not Working As Intended
(Doc ID 1486804.1)
Last updated on MARCH 17, 2019
Applies to:Oracle Communications MetaSolv Solution - Version 6.2.0 to 6.2.1 [Release 6.2.0]
Information in this document applies to any platform.
The preference "Post-Deferred Ticket State going back to Pre-Deferred’s is set to 'Y'",
but when a deferred trouble ticket automatically switches back to OpenActive state, it's Ticket Status does not switch back to the value it had when it was deferred .
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document