Post-Deferred Ticked State Not Working As Intended

(Doc ID 1486804.1)

Last updated on AUGUST 30, 2012

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.0 to 6.2.1 [Release 6.2.0]
Information in this document applies to any platform.

Symptoms

The preference "Post-Deferred Ticket State going back to Pre-Deferred’s is set to 'Y'",

but when a deferred trouble ticket automatically switches back to OpenActive state, it's Ticket Status does not switch back to the value it had when it was deferred .


Cause

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