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Post-Deferred Ticked State Not Working As Intended (Doc ID 1486804.1)

Last updated on JULY 24, 2022

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.


The preference "Post-Deferred Ticket State going back to Pre-Deferred’s is set to 'Y'",

but when a deferred trouble ticket automatically switches back to OpenActive state, it's Ticket Status does not switch back to the value it had when it was deferred .



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