RTV Cost Calculated Incorrectly For Externally Generated RTVs (Doc ID 1487587.1)

Last updated on JUNE 24, 2017

Applies to:

Oracle Retail Merchandising System - Version 13.1.3.5 and later
Information in this document applies to any platform.

Symptoms

RTV (Return To Vendor)Cost is calculated Incorrectly for Externally generated RTVs.

The issue can be reproduced at will with the following steps:
1.    Make sure that SYSTEM_OPTIONS.MULTICHANNEL_IND = 'Y'.
2.    Create a RTV in shipped status for a physical warehouse location with one line item using script.
3.    Now re-run the script for same RTV number with a new item.
4.    Note that a new rtv_detail record gets added to the same RTV with discrepancy in unit_cost.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms