SearchEngine Becomes Unavailable After Minutes Of Restart (Doc ID 1487697.1)

Last updated on OCTOBER 20, 2015

Applies to:

Oracle ATG Web Commerce Search - Version 9.0 to 9.0.0.1 [Release 9]
Oracle ATG Web Commerce Search - Version 2007.1 to 2007.4 [Release 2007]
Information in this document applies to any platform.

Symptoms

Search engines becomes unavailable and not getting any search results.
Looking at /atg/search/routing/SearchEngineService, all the answer search engines reach the default max failure count of 5 but atgsearch processes are still running.

The following merge failure is also occurring.

 

Changes

 Windows security patches were applied.

Cause

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