Automated Task Stuck At Received State (Doc ID 1488731.1)

Last updated on AUGUST 10, 2015

Applies to:

Oracle Communications Order and Service Management - Version 7.0.3 and later
Information in this document applies to any platform.
Checked Currency on 04-May-2015

Symptoms

After upgrading to OSM 7.0.3.5, one particular task was stuck at received state. This happens randomly, on some orders it can be successfully processed.
 
For the one that is stuck, if we right click on the task and change the state to received, the task will continue to run and complete successfully.

Cause

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