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C1-ADMOV And BILLING Opens Large Number Of Database Cursors (Doc ID 1489824.1)

Last updated on JUNE 02, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 to 2.3.1 [Release 2.3]
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:
 
CCB/CC&B - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework

On : 2.3.1 version, SW - System Wide

When attempting to run billing batch, the following error occurs.

ERROR
-----------------------
java.sql.SQLException: ORA-01000: maximum open cursors exceeded

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Installed framework service pack 15 and ccb service pack 5
2. Run batch for billings - C1-ADMOV and BILLING
3. Batch consumes large memory - reporting ORA-01000: maximum open cursors exceeded and Out of Memory

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run batch successfully, and also the memory was consumed a lot which impact the whole server's performance.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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