C1-ADMOV And BILLING Opens Large Number Of Database Cursors (Doc ID 1489824.1)

Last updated on SEPTEMBER 25, 2012

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Symptoms

On : 2.3.1 version, SW - System Wide

When attempting to run billing batch,
the following error occurs.

ERROR
-----------------------
java.sql.SQLException: ORA-01000: maximum open cursors exceeded

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Installed framework service pack 15 and ccb service pack 5
2. Run batch for billings - C1-ADMOV and BILLING
3. Batch consumes large memory - reporting ORA-01000: maximum open cursors exceeded and Out of Memory

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run batch successfully, and also the memory was consumed a lot which impact the whole server's performance.

Cause

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