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Unable to Reselect An Account After Sorting On Search Window Of Customer Center to Open The Account (Doc ID 1490346.1)

Last updated on MARCH 14, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

Unable to open an account from Customer Center in following scenario:
In the search account dialog box,
1) Select an account
2) Sort by account number for instance
3) Click on open button without re-selecting the same account

To select the same account which is already highlighted after sorting, some other account has to be selected first before selecting the same account.
Otherwise this account would not be selected and will throw some error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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