IPSA system seems to stall when the proxy tries to poll unreachable devices (Doc ID 1491215.1)

Last updated on OCTOBER 24, 2016

Applies to:

Oracle Communications IP Service Activator - Version 5.2.4 and later
Information in this document applies to any platform.

Symptoms

This is the symptom in the IPSA UI :

The Concretes seemed to be stuck in the  "active" state.

These are the symptoms in the System :

Proxy Process is stuck at 100% CPU usage

A large count of devices/concretes are managed by the Legacy drivers/Proxy

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms