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Using DOC_ID and DOC_TYPE_FLG Searching For A Bill Reporting "SQL Error 999999990 occurred in module CIPBBILS:XQ010" And ORA-01013 Error From Application log (Doc ID 1491561.1)

Last updated on JUNE 04, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Symptoms

On : 2.3.1 version, BI - Billing

When attempting to query billing using DOC_ID and DOC_TYPE_FLG, the following error occurs.

ERROR
-----------------------
SQL_Error_Code_999999990_in_module_CIPBBILS
MPUGEDA - 749984-26860-1 2012-09-03 09:06:12,731 [Remote JVM:3 Thread 4] INFO (host.sql.CobolSQLHelper) SQL execution 'open cursor' request for cobol program 'CIPBBILS' SQL name 'S_ALTR5'
MPUGEDA - 749984-26860-1 2012-09-03 09:11:12,553 [Parent Reader:Thread-59] ERROR (support.cobol.DBLocalCobolSQLProcessBackend) SQL Error encountered sqlCode=1013, sqlState=72000 (ORA-01013: user requested cancel of current operation


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In order to search by Document Number, set Install Options – Alternative Bill ID Option – Document Numbers
2. Search for a bill using DOC_ID and DOC_TYPE (Main Menu - Financial - Bill - Search by "Document Number" and "Document Type")
3. Error reported "SQL_Error_Code_999999990_in_module_CIPBBILS"
4. Search for the same bill record, search by "Bill ID", result can be shown up correctly.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Search by "Document Number" and "Document Type" failed if there are lots of documents existing.

Cause

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