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Unable To Allocate Or Remove The Adjustments Passed To The Customer When There Are No Bill Items (Doc ID 1492564.1)

Last updated on AUGUST 20, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 to 7.5.0.0.0 [Release 7.3.0 to 7.5.0]
Information in this document applies to any platform.

Goal

Scenario :

1. Create a customer with zero due amount.
2. Pass some account level adjustments like 5$ credit and 5$ debit.
3. Now the accounts have 2 unallocated adjustments and no bill items to allocate. This is as per the product behavior

Is there any workaround to remove/close/transfer the two adjustments made to that account with AR actions? This cannot be done from the Customer Center
Is there is any other way to be done from the backend including DB Changes and its effect ?

Solution

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In this Document
Goal
Solution


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