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Exception In In-flight Order Submission - After Adding Custom Tag (Doc ID 1492660.1)

Last updated on MARCH 05, 2019

Applies to:

Oracle Communications Order and Service Management - Version 7.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.2.0 version, Other

Exception in In-flight order submission - after adding custom tag

Requirement:

As per the in-flight order requirement, it is required to model a new Data Structure (Custom) in data dictionary to identify revision scenarios caused by change in Custom fields in sales order EBM.


Expectations:

  

While submitting base order:

  Order should be created at OSM and task view should show Custom field is modeled properly from SalesOrderLine.

  Observation:
  As expected.

 


  While submitting revision order (Base order is inProgress state before PONR):
  
  OSM should accept revision order and start compensation of base order.

  Observation:
  OSM throwing error : Invalid Order Specification Fault: Failed to create and start the order due to java.lang.RuntimeException:com.mslv.oms.handler.InternalErrorException:Failed to start order[]: null caused by:null

 

ERROR
-----------------------
 OSM throwing error : Invalid Order Specification Fault: Failed to create and start the order due to java.lang.RuntimeException:com.mslv.oms.handler.InternalErrorException:Failed to start order[]: null caused by:null


STEPS
-----------------------

Created a new data-dictionary (OSM_O2A_COM_CustomDictionary) and modeled the Custom structure into it as significant.
Added OSM_O2A_COM_CustomDictionary in dependency tab of OracleComms_OSM_O2A_AIAEBMDataDictionary and OSM_O2A_COM_TypicalSolution
Inherited the Custom structure, into LineItemData structure of OracleComms_OSM_O2A_AIACommonStructureDictionary schema.
BaseLineItemData.xquery is updated with copyCustomType function and necessary code (File attached)
Custom structure is added to Order Template level under BaseLineItemData, WorkLineItemData and WorkPriorLineItemData
Custom field is added to task/view of fulfillment functions - (including creation tasks).

Also Why base order get created and runs fine with custom tag while revision order creation fails?

Changes

 CustomDataDictionary for the Custom Data Elements and the Custom Structure

Cause

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In this Document
Symptoms
 Also Why base order get created and runs fine with custom tag while revision order creation fails?
Changes
Cause
Solution
References


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