Dm_Ifw_Sync Not Starting On BRM 7.5 (Doc ID 1492857.1)

Last updated on NOVEMBER 27, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.
***Check for Relevance on 15-April-2014
Checked for relevance on 14-Oct-2015.

Symptoms

This issue happened on BRM 7.5 PS1 installed on IBM AIX on POWER Systems (64-bit) . Oracle Database version 11g (both server and client).

Trying to start dm_ifw_sync using start_dm_ifw_sync script, but getting the error:

 
This is because Oracle client is 64 bit and dm_ifw_sync is 32 bit application, so the library is not compatible. Changing LIBPATH to 32 bit's Oracle client, no problem with dm_ifw_sync, but dm_oracle doesn't start.

What env variables must be set to allow dm_ifw_sync uses 32 bit Oracle Client and dm_oracle uses 64 bit Oracle Client?

Current setting:
LIBPATH=/opt/portal/ThirdParty/perl/5.8.0/bin:/home/pin07/7.5/bin:/home/pin07/7.5/bin/classic:/home/pin07/7.5/lib:/home/pin07/7.5/lib64:/u01/app/oracle/product/11.2.0/client_1/lib
ORACLE_HOME=/u01/app/oracle/product/11.2.0/client_1

Oracle client 64 bit path is:
/u01/app/oracle/product/11.2.0/client_1/lib

Oracle client 32 bit path is:
/u01/app/oracle/product/11.2.0/client_2/lib

 

Cause

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