My Oracle Support Banner

Dm_Ifw_Sync Not Starting On BRM 7.5 (Doc ID 1492857.1)

Last updated on SEPTEMBER 10, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


This issue happened on BRM 7.5 PS1 installed on IBM AIX on POWER Systems (64-bit) . Oracle Database version 11g (both server and client).

Trying to start dm_ifw_sync using start_dm_ifw_sync script, but getting the error:

This is because Oracle client is 64 bit and dm_ifw_sync is 32 bit application, so the library is not compatible. Changing LIBPATH to 32 bit's Oracle client, no problem with dm_ifw_sync, but dm_oracle doesn't start.

What env variables must be set to allow dm_ifw_sync uses 32 bit Oracle Client and dm_oracle uses 64 bit Oracle Client?

Current setting:

Oracle client 64 bit path is:

Oracle client 32 bit path is:



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.