My Oracle Support Banner

Convergence - "Mail Service Is Not Available" Error (Doc ID 1494108.1)

Last updated on SEPTEMBER 26, 2019

Applies to:

Oracle Communications Convergence - Version 1.0 and later
Information in this document applies to any platform.

Symptoms

Information in this Document has been consolidated and combined in:
Convergence Reports "The Mail Service Is Not Available. Please Try Again Later." or "Authentication Failed" (Doc ID 2049696.1)

Sun Convergence 1.0-17.01(1.0.3.17.0) (built May 9 2011 - 23:12:35)
Oracle Communications Messaging Exchange Server 7u4-19.01 64bit (built Sep 7 2010)

Yesterday morning, none of our users were able to access mail through Convergence.  The following error was seen:

   Error: The mail service is not available please try again later.

The other Convergence components were working fine at this time - calendar, options, AB.
A restart of the complete stack did not help.


However, after x time, the problem then "mysteriously" corrected itself, and users were again able to log in and access mail successfully.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.