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Convergence - "Mail Service Is Not Available" Error (Doc ID 1494108.1)

Last updated on MARCH 28, 2022

Applies to:

Oracle Communications Convergence - Version 1.0 and later
Information in this document applies to any platform.


Information in this Document has been consolidated and combined in:
Convergence Reports "The Mail Service Is Not Available. Please Try Again Later." or "Authentication Failed" (Doc ID 2049696.1)

Sun Convergence 1.0-17.01( (built May 9 2011 - 23:12:35)
Oracle Communications Messaging Exchange Server 7u4-19.01 64bit (built Sep 7 2010)

Yesterday morning, none of our users were able to access mail through Convergence.  The following error was seen:

   Error: The mail service is not available please try again later.

The other Convergence components were working fine at this time - calendar, options, AB.
A restart of the complete stack did not help.

However, after x time, the problem then "mysteriously" corrected itself, and users were again able to log in and access mail successfully.




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