My Oracle Support Banner

Performance Issue Causes ReIM Application to Throw Errors Such as 'User Session Invalid' or 'Page Not Displayed' (Doc ID 1496119.1)

Last updated on FEBRUARY 18, 2019

Applies to:

Oracle Retail Invoice Matching - Version 13.2 and later
Information in this document applies to any platform.

Symptoms

A performance issue is causing the ReIM application to randomly throw errors such as 'User session invalid' or 'Page not displayed'.

ReIM application is showing various errors to various users:

 
Steps to Reproduce:

  1. This issue does not have specific steps to re-create.
  2. User faces this issue randomly, sometimes immediately after log-in and sometimes when saving an invoice header having 200+ items.
  3. One SQL query has been identified to execute multiple times for each invoice line, causing user to wait for 5-20 minutes and finally showing 'invalid user session' or 'page not displayed' error.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.