Performance Issue Causes ReIM Application to Throw Errors Such as 'User Session Invalid' or 'Page Not Displayed' (Doc ID 1496119.1)

Last updated on APRIL 05, 2017

Applies to:

Oracle Retail Invoice Matching - Version 13.2 and later
Information in this document applies to any platform.

Symptoms

A performance issue is causing the ReIM application to randomly throw errors such as 'User session invalid' or 'Page not displayed'.

ReIM application is showing various errors to various users:

 
Steps to Reproduce:

  1. This issue does not have specific steps to re-create.
  2. User faces this issue randomly, sometimes immediately after login and sometimes when saving an invoice header having 200+ items.
  3. One SQL query has been identified to execute multiple times for each invoice line, causing user to wait for 5-20 minutes and finally showing 'invalid user session' or 'page not displayed' error.

 

Changes

 

Cause

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