Production Order Processing Performance has Decreased, SRP is Taking a Long Time to Process Orders (Doc ID 1496396.1)

Last updated on OCTOBER 12, 2012

Applies to:

Oracle Communications ASAP - Version 7.0.2 and later
Information in this document applies to any platform.

Symptoms

On an ASAP 7.0.2 version, we are having an SRP related performance issue.

Production orders were processing but at a degraded mode.

We have started seeing orders taking more time to save in SRP DB. Because of that, we are seeing a high pending queue count on the upstream side which is impacting our provisioning. We have even verified that we are not receiving bulk work orders. We are receiving an average number of work orders.

Work orders are taking more than 2 to 3 seconds, whereas in a normal scenario; they should be less than 1 second to save in the SRP DB.

Cause

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