Settled Dispute Still Showing Amount In Disputed.
(Doc ID 1496993.1)
Last updated on OCTOBER 23, 2018
Applies to:Oracle Communications Billing and Revenue Management - Version 188.8.131.52.0 to 184.108.40.206.0 [Release 7.4.0 to 7.5.0]
Information in this document applies to any platform.
When a settlement is done without tax and corresponding dispute was done with tax, the tax amount was left disputed and it was not possible to settle it further.
As a result of this issue, one may find many of bill items in production system that have non-zero value disputed column but when you look through Customer center, they will show as resolved dispute.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document