Settled Dispute Still Showing Amount In Disputed. (Doc ID 1496993.1)

Last updated on NOVEMBER 11, 2012

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

When a settlement is done without tax and corresponding dispute was done with tax, the tax amount was left disputed and it was not possible to settle it further.

As a result of this issue, one may find many of bill items in production system that have non-zero value disputed column but when you look through Customer center, they will show as resolved dispute.

Cause

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