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MWM Decline Button Functionality and Setup (Doc ID 1497569.1)

Last updated on MARCH 19, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version and later
Information in this document applies to any platform.


What is the correct setup and configuration for the Decline functionality? What is the purpose and how is this function used?

Currently, our Mobile Application displays the error "Status Reason is Required" while trying to execute Decline functionality on the MDT. However, the system does not display a dropdown box or other field to select a Status Reason for the decline.



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