BILL DESCRIPTION FOR CALCULATION LINE WRONG IF THE TOU RATE=0 (Doc ID 1497760.1)

Last updated on DECEMBER 20, 2012

Applies to:

Oracle Utilities Customer Care and Billing - Version 1.5.20 to 2.1.0 [Release 1.5 to 2.1]
Information in this document applies to any platform.

Symptoms

On : 2.1.0.1 version, BI - Billing

ACTUAL BEHAVIOR
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TOU bill factors with zero rate values do not print correctly in the Description on Bill column on the Financial / Bill Segment / Calc Lines page.

When a zero rate value follows a dollar amount rate value, the zero does not print - the dollar amount prints again.

EXPECTED BEHAVIOR
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1. When a BF TOU Value has a zero value, it is displayed correctly in the Description on the bill
2. When a BF TOU Value has no zero value, it is displayed correctly in the Description on the bill


STEPS
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The issue can be reproduced at will with the following steps:

1. System has the following TOU Rate Values defined in the SA: ON = 0.123, OFF = 0.00, SH = 0.012
    And on the Rate Component, the Calc Line Description is built using these wildcards: %O Charge for %Q kWh Usage at %R Price
    And the Billable Usage per TOU are as follows: ON = 789 kWh, OFF = 456 kWh, SH = 123 kWh


2. When billing runs, the engine will generate the following calculation lines:

    Calc Line 1 = On Peak Charge for 789 kWh Usage at $0.123 Price, Calc Amount = 789 * 0.123
    Calc Line 2 = Off Peak Charge for 456 kWh Usage at $0.123 Price, Calc Amount = 466 * 0.00
    Calc Line 3 = Should Charge for 123 kWh Usage at $0.012 Price, Calc Amount =123 * 0.012

3. The calculated amounts are all correct but the bill description for calculation line 2 is not.

BUSINESS IMPACT
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The issue has the following business impact:

CC&B calculations are correct, but calc lines read and used by CSRs are incorrect and can be confusing.

Cause

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