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Agile Engineering Data Management (EDM) Performance Troubleshooting Guide (Doc ID 1497912.1)

Last updated on JUNE 21, 2018

Applies to:

Oracle Agile Engineering Data Management - Version 6.1.1.0 and later
Information in this document applies to any platform.

Purpose

This document provides a set of guidelines - essentially a checklist - to follow when troubleshooting performance issues with Agile Engineering Data Management (EDM).

These guidelines ensure that a standardized and efficient process is followed when troubleshooting EDM performance issues.

These guidelines deal with issues related to slow performance.

Distinguishing between good, acceptable and slow performance is difficult and depends on the action/function and the environment (hardware, network etc.).  Upon first installation on a server, it is best to capture relevant statistics to establish a baseline of what performance should be.  Over time, the performance is expected to degrade very gradually and should be monitored on regular intervals to identify potential issues.  Also, regular maintenance should be performed to ensure peak performance.

This document is not intended to be used for issues concerning when Agile EDM cannot be started or functions are not working as expected.

Symptoms of EDM performance issues include:

NOTE: This document is targeted strictly towards experienced EDM Administrators.

Certain troubleshooting steps may also require actions from administrators from other areas of the deployment, for example network administrator, load balancer administrator, etc.

 

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 1. Gather / clarify environment information
 2. Gather / clarify symptoms in detail
 3. Recommended steps based on identified issue
 3.1. Client / Server Performance issue on main site (all users affected)
 3.2. Remote sites (issue only on Remote sites)
 4. List of all referenced knowledge base documents
 5. List of additional knowledge base documents - related to troubleshooting, tracing possibilities, identified performance issues, etc.
References

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