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Users are Unable to Print Preview in ASR 44 (Doc ID 1499251.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

When users open an ASR and try to Print Preview it, they receive a white screen.
This happens to both the Citrix client and to the fat client.

The issue impacts users with ASR 44 in the MSS 6.2.1 stream.


Cause

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