Users are Unable to Print Preview in ASR 44

(Doc ID 1499251.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.


When users open an ASR and try to Print Preview it, they receive a white screen.
This happens to both the Citrix client and to the fat client.

The issue impacts users with ASR 44 in the MSS 6.2.1 stream.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms