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E2B Generation Fails When None Of The Check Boxes Checked On The 2nd Reporter (Doc ID 1499974.1)

Last updated on MARCH 04, 2019

Applies to:

Oracle Argus Safety - Version 4.2.1.13 to 4.2.1.13 [Release 4.2.0]
Information in this document applies to any platform.

Symptoms

The E2B report generation is failing when none of the check boxes are checked for the 2nd reporter in the case (back end values for the 2nd reporter are -1 for ‘Protect Confidentiality’, ‘Primary Reporter’, and ‘Correspondence Contact’). Please see last screen shot in the attached for the report generation error. Once the 3 check boxes are checked and unchecked for the 2nd reporter and the case is saved, the back end values get changed to zero and the report generation is successful.

Steps to Repeat:
1. Create a new case
2. Add primary reporter as first reporter: enter first and last names, HCP=yes, Occupation=pharmacist, Country=USA, Rep. Type=pharmacist, check ‘Protect Confidentiality’ & ‘Primary Reporter’ check boxes
3. Add any event and product, outcome of event = Recovered/Resolved
4. Add narrative
5. Add 2nd reporter with first and last names, HCP=yes, Occupation=pharmacist, Country=USA, Rep. Type=pharmacist
6. Save the case
7. Click on E2B draft and error appears
8. Go to Regulatory reports & schedule a new report for USA. Click on draft icon for report generation and see the same error as in Step 7

Cause

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In this Document
Symptoms
Cause
Solution
References


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