OrderDataUpdate Failed ORA-01422: exact fetch returns more than requested number of rows (Doc ID 1500706.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.0.3 and later
Information in this document applies to any platform.
*** Currency checked on 11th Nov 2014***

Symptoms

OSM Order information update failed at OSM automation task.The task executes OrderDataUpdate at the task's automation but OrderUpdateException happens.

I also can see the next two logs are always generated when this error happens.

Error stack trace in OSM logs :

com.mslv.oms.compensation.TaskCompensationStartException:
  at com.mslv.oms.compensation.j.b(Unknown Source)
  at com.mslv.oms.compensation.j.a(Unknown Source)
  at com.mslv.oms.compensation.t.a(Unknown Source)
  at com.mslv.oms.handler.order.cache.compensation.c.a(Unknown Source)
  at com.mslv.oms.handler.order.cache.compensation.c.executeIteration(Unknown Source)
  Truncated. see log file for complete stacktrace
com.mslv.oms.handler.InternalErrorException: ORA-01422: exact fetch returns more than requested number of rows
ORA-06512: at "ORDERMGMT.OM_ROLLBACK_PKG", line 1157
ORA-06512: at "ORDERMGMT.OM_WF_API", line 9605
ORA-06512: at "ORDERMGMT.OM_WF_API", line 9658
ORA-06512: at "ORDERMGMT.OM_WF_API", line 5343
ORA-06512: at "ORDERMGMT.OM_WF_API", line 4312
ORA-06512: at "ORDERMGMT.OM_HANDLER_PKG", line 489
ORA-06512: at line 1
 : ORA-01422: exact fetch returns more than requested number of rows
ORA-06512: at "ORDERMGMT.OM_ROLLBACK_PKG", line 1157
ORA-06512: at "ORDERMGMT.OM_WF_API", line 9605
ORA-06512: at "ORDERMGMT.OM_WF_API", line 9658
ORA-06512: at "ORDERMGMT.OM_WF_API", line 5343
ORA-06512: at "ORDERMGMT.OM_WF_API", line 4312
ORA-06512: at "ORDERMGMT.OM_HANDLER_PKG", line 489
ORA-06512: at line 1

  at com.mslv.oms.handler.a.processRequest(Unknown Source)
  at com.mslv.oms.compensation.j.b(Unknown Source)
  at com.mslv.oms.compensation.j.a(Unknown Source)
  at com.mslv.oms.compensation.t.a(Unknown Source)
  at com.mslv.oms.handler.order.cache.compensation.c.a(Unknown Source)
  Truncated. see log file for complete stacktrace
java.sql.SQLException: ORA-01422: exact fetch returns more than requested number of rows
ORA-06512: at "ORDERMGMT.OM_ROLLBACK_PKG", line 1157
ORA-06512: at "ORDERMGMT.OM_WF_API", line 9605
ORA-06512: at "ORDERMGMT.OM_WF_API", line 9658
ORA-06512: at "ORDERMGMT.OM_WF_API", line 5343
ORA-06512: at "ORDERMGMT.OM_WF_API", line 4312
ORA-06512: at "ORDERMGMT.OM_HANDLER_PKG", line 489
ORA-06512: at line 1

  at oracle.jdbc.driver.SQLStateMapping.newSQLException(SQLStateMapping.java:70)
  at oracle.jdbc.driver.DatabaseError.newSQLException(DatabaseError.java:133)
  at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:206)
  at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:455)
  at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:413)

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms