Outlook Connector - Error 5118 On Install/upgrade (Doc ID 1501085.1)

Last updated on MAY 02, 2016

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version 7.3 and later
Information in this document applies to any platform.

Goal

We have the following environment:

Windows 7 w/ service pack 7
Outlook 2007 32-bit v12.0.6607.1000

Outlook Connector 7.3 with patch 139162-14.


When attempting to install/upgrade to OC 7.3  patch 15, the installer fails with the following error:  

 

 

This occurs on every upgrade attempt from patch 14 to patch 15.

We were able to get around the issue by selecting "create a new profile" instead of using the existing profile. But, our intention is not to create a new profile; it is to update the existing profile, if one exists. We do not want users to have to create a new profile and have to reset all of their settings/preferences again.

Is there any alternative to this?
 

Solution

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