Deleting Serialized Item on a Return Request Does Not Allow User to Dispatch or Save the Return (Doc ID 1502025.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Store Inventory Management - Version 13.2.3 to 13.2.6 [Release 13.2]
Information in this document applies to any platform.

Symptoms

Deleting a serialized item on a return request does not allow user to dispatch or save the return. Consider the following two cases:


Case 1: When the user selects a serialized item on a return request and presses delete, the quantity is set to 0.  On done or dispatch the user is shown the error to add Unique Identification Number (UIN) to the line item. This is incorrect because the user is deleting the item and should be allowed to save or dispatch the return.

Case 2: When the user opens a return request and presses done or dispatch, the user is requested to enter UIN for the serialized item which is wrong. User should be allowed to save or dispatch zero quantities on a return request. The above scenarios are not present for non serialized items and thus the system is inconsistent.


Steps to Reproduce:

Scenario 1
1) Open a return request which contains serialized items.
2) Select serialized item and press delete. The user is shown 2 confirmation message. Press Yes for both.
3) Press done or dispatch on the return detail screen.
4) User is shown error message that UIN's are required for the serialized item. This is wrong as the user has deleted the item and should be allowed to save or dispatch the return.

Scenario 2
1) Open a return request which contains serialized items.
2) Press done or dispatch on the return detail screen.
4) User is show error message that UIN's are required for the serialized item. This is wrong as the user has deleted the item and should be allowed to save or dispatch the return.


Cause

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