Cannot View Attachments on Windows 7 Client (Doc ID 1502856.1)

Last updated on OCTOBER 16, 2016

Applies to:

Oracle Utilities Work and Asset Management - Version 1.8.1.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to view an attachment on a Windows 7 Client, the browser effectively freezes .  The user must close down the browser.


The java console displays the following error:

2012-Oct-10 09:26:00.69 ERROR>WUL-928 [CApiFunctions.register_function()] Library d2kwut60.dll not accessible, or does not contain function d2kwutil_TmpDir
2012-Oct-10 09:26:00.100 ERROR>WUL-925 [CApiFunctions.parse_funcHnd()] Object returned from object cache is not of type CFunc
Exception in thread "AWT-EventQueue-2" java.lang.NoClassDefFoundError: oracle.forms.webutil.cApi.CPtr
at oracle.forms.webutil.cApi.CParamList.toArray(Unknown Source)
at oracle.forms.webutil.cApi.CApiFunctions.invokeCApi(Unknown Source)
at oracle.forms.webutil.cApi.CApiFunctions.getProperty(Unknown Source)
at oracle.forms.handler.UICommon.onGet(Unknown Source)
at oracle.forms.engine.Runform.onGetHandler(Unknown Source)
at oracle.forms.engine.Runform.processMessage(Unknown Source)
at oracle.forms.engine.Runform.processSet(Unknown Source)
at oracle.forms.engine.Runform.onMessageReal(Unknown Source)
at oracle.forms.engine.Runform.onMessage(Unknown Source)
at oracle.forms.engine.Runform.processEventEnd(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.redispatchEvent(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)

Cause

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