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Supplement Cancel PSR Using createOrderByValueRequest XML API Receives Error "This Type Is Not Presently Supported For Supp Cancel Through The API" (Doc ID 1502962.1)

Last updated on SEPTEMBER 10, 2019

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 and later
Information in this document applies to any platform.


Execute createOrderByValueRequest XML API with stcancell (<ord2:suppType>stcancell</ord2:suppType>) and receive reported error:

External Service Failure: Exception Thrown Importing Order.
  Message: Exception Thrown UpdateNGNPSROrderLogic.
  Message: The service item with servItemId : 5381 is of type DTTRKPRD. This type is not presently supported for supp cancel through the API.

Execute processSuppOrderRequest XML API with stcancell (<ord1:suppType>stcancell</ord1:suppType>) and the orders is successfully supplement cancelled.

The process supplement processing via API was introduced only in the XML API via the processSuppOrderRequest XML API.  In the case or scenario of a PSR supplement cancell order, you do not need to execute the createOrderByValueRequest XML API to update the PSR order supplement type to 1-cancel, just execute the processSuppOrderRequest to cancel the PSR order.


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