Oracle Clinical / Remote Data Capture 4.6.2 Application Server Stops Responding / Services need to be Restarted.
(Doc ID 1503683.1)
Last updated on APRIL 15, 2021
Applies to:
Oracle Clinical Remote Data Capture Option - Version 4.6.2 to 4.6.6 [Release 4.6.2 to 4.6.6]Oracle Clinical - Version 4.6.2 to 4.6.6 [Release 4.6.2 to 4.6.6]
Information in this document applies to any platform.
Symptoms
i.
Users are unable to use the OC/RDC 4.6.2 application (Application Server running on Windows 2008 and applications being accessed via a HTTPS link).
ii.
The RDC Onsite application is very slow and when trying to open a HTML CRF page the '500 Internal server error' appears several minutes later.
iii.
In some cases the users get disconnected.
iv.
Errors being seen in the AS10gR3 Apache log files :
- SSL call to NZ function nzos_Handshake failed with error 28854
where :
28854 error =
SSL-28854: Memory allocation failure
Cause: The allocation of memory failed due to insufficient system memory.
(ref : http://docs.oracle.com/cd/E28271_01/core.1111/e10113/chapter_ssl_messages.htm)
v.
Services need to be restarted on the halted server to resume.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |